Country Club Hills Water Department - Country Club Hills, Illinois

Vivian J.

Had Perma Seal come out and insulated my attic which they was supposed to get the permit and failed to do so. The village inspector came by and stopped the work for 4 day no insulation in my attic with negative degree weather. They got the permit and the job was completed. Now the village told Perma Seal they needed to come out and inspect the finished work. We set an appointment (had my son-n-law) come and wait for them 3 1/2 HOURS later no inspector called the village they gave me the inspector number called and knew nothing about the inspection and told me they don’t go up in attics (are you kidding me) call the village to report it and nothing. This is why our town has 1.3 stars.

Jade S.

Start looking at your online statement and payments. It doesn’t make sense. Their paper bill is not detailed enough.

Water bill is way too high. If the water is free why is the service for water so high. This is the only place I know that has to pay water monthly, every other place I’ve stayed is quarterly, and about the price for one month of this city. They also charge late fees twice. I only paid what I owed it was 2 days late. I’ve come to find out not only are they charging late fees twice but also billing me twice. I recently made a payment that was not returned to me and they are stating that they did not receive it when I have a confirmation number that they gave me after paying. Third party is who’s collecting payment but not reporting to the water company. I am scheduled for shut off for that payment not paying them twice and they better not shut off my water for their mistake.

Reese B.

Looking to get response about the new water system that I am paying for every month. Danielle the supervisor is going to call me back and explain why I have been paying this for 4 years. I've notices this "sym IMP fee" on my bill that fluctuates every month, yet-nobody in the water department can explain. I'm reaching out to the news team with Pam Zecker or Sam from chanel 7 to get some answers if I don't get any from them.

Marilyn H.

I have been a Resident of Country Club Hill's for 36yrs. My Late Husband was Truck Driver for 50yrs working many long hours and I was a Registered Nurse 42yrs and I as well worked many long hours. We raised our Son and Daughter in this City. I'm seeing how CCHILL'S have really gone from good to BAD.
It's an Outrage that the City Council Members have no Respect or concerns about the Residents also underestimating our Intelligence to send out Astronomical increases in Water Bill's many Residents are Senior Citizens such as myself on fixed Incomes.
With an excuse that makes no sense at all the Average Junior High School students would have gave a better excuse than theirs. No one return calls all their is an automated message system. No One Has Attempted To Reach out to me I've left several messages. It's a DISGRACE To The Residents!!.

Binu J.

I've left several emails and calls to public works to get a tree cut down, this has been going on for a few months now. They haven't returned or answered a phone call. The trees roots have made a crack in the house. It's horrible how they treat their residents.

Louise J.

Good luck getting them to answer the phone or return your call. You are better off just going into the town hall. 2 stars because they are nice when you can actually talk to someone, but I shouldn't need to call more than once to get a response.

Sharon C.

I am a senior citizen and disabled, I have been calling and calling, leaving messages. No one will call me back. I just need my grass cut, I need a number for the people that come into our community that cuts the residents grass. don't want to get

Cathy F.

The people are rude and disrespectful of your time. They will have you come back repeatedly instead of giving you the information you need to conduct your business in one or, even two visits.
Four and five times is too much especially if you're a person with limited mobility.