John's Shoe & Luggage Repair - Des Plaines, Illinois

Haley Z.

My luggage was damaged on a recent trip. I took my bag in, and while it was beyond repair, the kind staff helped me file a claim with the airline. They were very helpful and gave me everything I needed to submit my claim. I would highly recommend this shop!

Jessica C.

They fixed my moms favorite pairs of sandals where the soles were peeling and made them brand new again! Fair prices too. We got her shoes returned within the same week. Sweet guy behind the desk. Definitely returning!
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Michal K.

Absolutely phenomenal. I brought my motorcycle shoes in for repair. They had a large gouge in the front of the sole that was almost breaking to the inside of the shoe on both shoes. These guys filled in the hole, and applied a hard durometer rubber pad on top of the already existing sole. In my opinion, these 440$ shoes are now better than brand new. Fantastic job all around and excellent pricing to boot.

Well worth a visit to do your repairs. I will be visiting again for my other, leather needs.

Andrea F.

They did an amazing job on cleaning my MK purse and doing a nice finish on the leather. My nephew and kitten were playing and knocked over some milk into my purse, and I tried taking it to several cleaners, but they were not able to do the job. I called over to John’s shoe repair, not certain if they’d be able to do the job. I went in and they looked at the purse, and said they could absolutely get the job done by cleaning the inside lining with chemicals they have, and then they asked if I’d like the leather to be cleaned and have a protective layer put on top, which I did, and it looks gorgeous. It seriously looks brand new. Couldn’t be happier with the work, service, and price. I will absolutely be going back there and will recommend to anyone and everyone.

Gabrielle D.

Great service and attention to detail across multiple pairs of shoes over the years. Highly recommend!

Savannah D.

I am a flight attendant and wear heels daily/a majority of the year. The pair I brought to the shop were atrocious, I wish I had taken a “before” photo of them because when I picked them back up from John’s shop I didn’t recognize them as they looked brand new!! I was so impressed by their work. The two workers I chatted with were professional and friendly and even though I had four days off and told them no rush, they called the next morning saying the heels were ready for me. With a lot of businesses in this area closing because of covid, I really hope this gem of a shop stays!

Carol B.

These people have no clue what they're doing they totally ruined a great pair of shoes that cost me $180 I had to go to another shoe repair to get the mess at this place makes I don't recommend it at all

Jonathan S.

Communication is poor at best. Took lots longer than promised, and the end result leaves a lot to be desired. Repaired a backpack and was told it would be balanced side to side- wrong. Told it would look good - wrong. Took hounding them in the phone to get them to finish it at all. Only when I said I would pick it up and go elsewhere did they do anything. Not at all pleased.