Glenview Cycle - Glenview, Illinois

Kenneth B.

I had been putting off going to the bike shop for a few months. First, I had a padlock stuck on a bike-lock cable that I wanted to use. Second, the tube in my front bike tire got a slow leak. And finally on Jan 3, 2025 when I wanted to use my bike for shopping, I found my back bike tire completely flat. So now my plan was to drop my bike off at Glenview Cycle and shop by car.

I told the repairmen what I needed, which I thought was a large order, but not for them. They said to go shopping and I could return to pick up my bike on the way back. When I returned, they were mostly done. Rodney said I also needed a new rear tire and took the time to show me why. When he stretched my back tire (now off my bike) he showed me the tread was completely worn and threads appeared. Then he pulled a very small piece of glass out of a set of threads in my tire and put it on the counter. He said that this is likely what punctured my rear tube and since my tire was very worn down, another sharp object like this could get in and puncture my new tube. So I agreed. Since my bike tire had been discontinued, I would have to wait until they could order a similar replacement. In the meantime, I wanted to leave the shop with at least some paperwork, so that when I return I could prove that is my bike and know how much to pay.

Rodney took the time to review my order with me and I thought it was fair for the value they put in: front tube replacement $10 for tube and $10 for labor; rear tube replacement $10 for tube and $10 for labor; rear tire replacement $25 labor included; and cut lock $5-fee waived thanks to my other orders; subtotal $65 + tax = $67.42 total. My family and I got sick over the weekend. I got a call on Jan 6 that my bike was ready. I called back and said I was sick and asked if it was okay if I pick it up Friday. Rodney said that was okay. When I returned on Jan 10 to pick up my bike, the process went smoothly. The repairmen didn’t need verification that was my bike and their fee matched what Rodney told me earlier, meaning they did not charge me a storage fee while I was sick. On my way out, Alan said that my bike chain is rusted and will have to be replaced soon. I replied that this session went well, so I intend to have that done at Glenview Cycle. He thanked me and I left.

I rode my bike on Jan 30 and noticed no problems. Nor did my tires loose air the next day. The repairmen at Glenview Cycle did a good job.

Atan C.

Very knowledgeable and helpful with all things related to biking. i brought my ride for a tuneup and some upgrades and they took care of everything i asked for and more! I couldnt be happier with the professional service that was done in a timely manner. Will definitely be coming back for more work in the future!

Pamela

This place is the best! We've gone in a few times for service and every time we walked in, we we're greeted in a friendly, welcoming manner. They know what they're doing here, the owner, Alan, and the crew are extremely knowledgeable. We decided to get an additional bike, and went with the frame recommended by Alan, and it's perfect. Great bike, great prices, friendly people, we're very happy. Thanks Alan!

Anon Y.

Incredible store with incredible staff and owner. It's been a *lot* of years since I went to the store (for a repair and parts), because I moved to another state. But googled this store in a nostalgic moment, and was glad to see such great reviews. They are completely deserved.

3u11fr0g

Alan did a great job of replacing my rear wheel axle nuts.
The chain tension is perefect and wheel is dead center (After heavy skidding ). The bike feels better than ever.

Very fair pricing, outstanding service, and good vibes! 👍

dakota R.

Previous review was from 2 years ago and it still holds true! Every time I come into the shop the guys are so kind and helpful. Thank you so much. key gem of downtown Glenview!

///a+ service!!!! all the employees are incredibly friendly and love to chat! brought my bike in and they were able to conquer all the little problems and have it working as best as new can get for a 30-year-old bike, and in a very short time 😊

thank you!

Ilya B.

Brought my twelve year old bike in with shifting problems and other wear & tear. They quickly found all the issues and I was able to ride it home eight miles the next day shifting like new.

xj31

These guys are just awesome. I should have reviewed them a year ago, sorry. Anyhow, I ordered a bike from Giant off their website in September of 2021 and had to pick it up at an authorized giant dealer. Since I work nearby, Glenview Cycle was the obvious choice. This was after I had already ordered and paid for this same bike at another shop I had previously bought bikes from. The other shop seemed to drop the ball and told me I wouldn't be seeing the bike until February of 2022. I knew bikes were in short supply but they seemed to be developing a poor attitude and I decided to cancel and get my money back.

Glenview Cycle blew me away. Their attitude was 180 degrees from the other shop. I felt appreciated and they were just amazing. I got notification from UPS that the bike was delivered to them at about 11 A.M. on a Friday. I assumed it would be ready sometime the following week. Well about 10 minutes later I got a call from Alan that my bike had arrived and they would be assembling it. That was a classy move, I was impressed. But it got better, he called back probably about 2 hours later and told me it was ready for me. When I got there after work, I was amazed at how cool they were at the shop. They really seemed like they appreciated my business and made me feel like I was their #1 customer even though they had never even heard of me before.

I'm in the process of convincing the wife I need another bike and if I win, I am getting it from Alan.