Red Wing - Franklin, TN - Franklin, Tennessee

M S.

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Outstanding Service and Unmatched Quality – A Must-Visit in Franklin!

If you're looking for premium work boots with a perfect fit and exceptional durability, the Red Wing Shoe Store in Franklin, TN is the place to go. From the moment I walked in, the staff made me feel welcome and taken care of. Their Ultimate Fit Experience™ is a game-changer—using advanced foot scanning technology to ensure the boots fit like a glove.

The selection is top-notch, featuring Red Wing, Irish Setter, and Heritage boots, all known for their craftsmanship and comfort. I especially appreciated the free boot care services and the knowledgeable team who helped me find exactly what I needed for both work and everyday wear.

Whether you're a local or just passing through, this store is a gem in Franklin. Highly recommend for anyone who values quality, comfort, and excellent customer service!

📍 Located at 1010 Murfreesboro Rd #170, Franklin, TN 37064
📞 (615) 996-9464

Clifford W.

What an incredible experience! Jennifer and Rebecca were wonderful answering any and all questions! The Boot, Belts are very high quality! Red Wing has the Ultimate Fit Experience which creates the perfect insole for your new Red Wing Boot!

Brandilyn S.

What a lovely store with lovely folks who run it! I was very excited to finally get these Heritage boots (in pink!) and the shopkeepers were so friendly and helpful! They helped me pick out the best size for my unique foot needs and gave excellent advice on boot care. Will be returning. Highly recommend!

Allan H.

I visited this store a few months ago to purchase the Heritage series Iron Ranger boots, and am I so glad that I stopped in. The sales team not only measured my feet with the biometrics equipment, they made sure that the fit was right by sampling various sizes until I had the boot size that felt comfortable on my feet. This place has service like those from yesteryear when sales staff would actually sit with the customer and ensure they had the right fit. A few weeks after my purchase, I stopped by to see if some adjustments could made to my boots as they were still stiff and slightly uncomfortable. The manager, Rebecca, confidently took my boots to the back to put them in a stretcher to expand the toe box some. While I waited, she even offered coffee or water. The stretching worked, and these boots are my feet best friend. I am a raving fan of Red Wing Shoes and will be making future purchases. The price may be higher than the discount shoes stores, but you get what you pay for at Red Wing. You get real leather and handcrafted quality. These are the type of boots that will last a lifetime. Do yourself a favor and visit Rebecca at the Franklin Red Wing Store.

Cameron B.

Best boot buying experience ever! I came into the store about twenty minutes before they were supposed to close, Jason, the owner, personally stated with me and helped me find the perfect size and style of boot for me! It was almost an hour and we'll after they were supposed to close, and they were so helpful and knowledgeable! They wrjt out of their way to help me and take care of me, and I am a customer for life after that kind of service. As for the boots they're comfy, classic, stylish, functional, and amazing. I love my pair, but it was really the experience that pushed it over the top. I cannot recommend this store enough, and I will be going back soon because they've earned me as a customer for life!

ciera H.

Jason was an amazing help! very knowledgeable. He did great pairing me with a pair of boots to go with my field of work. AND OH MY! the insoles are making a world of a difference! i’ve never had a pair of work boots this comfortable before!

David B.

When was the last time you had a customer service experience that was so outstanding, you came home and told your spouse about it? I just had such an experience at the Red Wing store in Franklin. I literally couldn’t believe it. The last time I had an experience like that was at a high end watch and jewelry store. I came home and told my wife how shocked I was... Those people are outstanding and their customer service is the most intentional I’ve experienced in years. Oh. And the boots are great too! Well done Red Wing of Franklin… Highly recommend :)!

Victor C.

I had an absolutely fantastic experience at the Franklin location. Jason was incredibly helpful and enthusiastic about helping me find the perfect shoes to suit my line of work. The measurement process was quick, easy, and the shoes I picked up might be most comfortable I've ever had. Would highly recommend!