Alpine Options - Warren, Vermont

M R.

I rarely leave negative reviews, but our experience with Alpine Options was disappointing enough to warrant one. While I’ll never personally visit this shop, I felt compelled to share our encounter in the hopes that others might receive better treatment.

We called 30 minutes before closing with a simple request: to purchase a single ski for a 6-year-old who had lost one on the mountain. We had all the exact sizes and specifications ready—this wasn’t a complicated ask. Yet instead of even acknowledging our situation or making the slightest effort to help, we were met with an outright refusal. They simply would not bother to pay attention.

I fully understand that businesses have hours of operation and policies in place, but great customer service is about more than rigid adherence to the clock. It’s about demonstrating care, especially in an industry that thrives on passion for the sport and the community it serves.

If you’re looking for a shop that values customer service and compassion as much as their inventory, I’d recommend looking elsewhere. Alpine Options may have great gear, but kindness, flexibility, and basic human decency aren’t on their shelves.

Kay K.

100% exactly what we needed. Peter outfitted us like a podiatrist to new ski boots. He is understated and very low pressure, but like a magician he got us all straightened out and back out on the slopes for the best powder experience possible. Sandy was a helpful advisor and Mason got me the exact right ski to demo for the conditions and then Anya got my new bindings mounted and ready too. My husband and I both had unfortunate outcomes with our past boot fitting so this was a wonderful outcome and experience for both of us. Thank you very much.

HJ C.

Acquired an amazing pair of Salomon ski boots. Efficient, reasonable. Very impressed by Steve’s professionalism!

Jay F.

Steve at Alpine did a custom boot fitting for me a couple months ago. I have some nerve issues in one leg and some resulting atrophy.. This has resulted in difficulty finding boots that would fit and not cause pain when I ski. I’ve been fighting this for several years now. I’ve tried the new boots on two separate multi-day ski trips and have had zero pain or issues. Really appreciate the time and effort they put into the fitting. Thank you for making skiing pain free for me again!!

Chris B.

Excellent communication, Personable and great expertise. Pat was super helpful 👊 thank you 👍

Douglas R.

We purchased a pair of volkl demos a couple of years ago from Alpine Options for our daughter. Recently we had an issue with the binding and the AT boot being used popping out. Joe and his team were great to work with to resolve the issue. Super patient and took the time to discuss all the options with us. We swapped the binding out for one more compatible with the boot. Great shop and awesome folks to work with.

Charlie K.

Great local family-owned ski shop. They have terrific bootfitters who helped us outfit kids growing into racers and of course our own. Wide selection of skis for beginners to experts. We ski a lot and use gear hard; they have always gotten us back out quickly when we needed a repair.

Rusty S.

A very friendly and knowledgeable staff who take time to understand what your are searching for and NOT just trying to sell you something. I bought two pair of skis there (2022) and will continue to support local businesses that ensure a quality shopping experience based on an individual's needs and desires for the best equipment possible. Highly recommend shopping there.
*I've recently purchased a few more items from this location 4/2023 new boots and skis (again) because they are local and the customer service was great. This is how you cultivate and retain customers in reality.