Bank of America (with Drive-thru ATM) - Irvine, California

Brayan U.

Probably some of the worst service I have encountered. Went it during my lunch break around 12:30 for what I thought would be a simple wire transfer. They said no one is available, we all go to lunch at 1 so someone can help you after 2pm. She said i can do it on your mobile app. I said it’s a lot of money and I would feel more comfortable if someone who knows what they are doing does it. Mind you I was 1 of 2 customers in that whole building. So I left and came back at 2:30. Stood in line and the same lady told me there is no one available now either and they close at 4 to please do it on the app. So let me get this straight , you are open for 8 hours a day and for 4 of those hours , no one is available for a wire transfer. Then , your own company doesn’t trust the tellers to do wire transfer to the point that you need a banker to do it, but you want me to wire $80,000 on my own? I’ve never done a wire transfer!! Needles to say, customs service is dead in these big banks, it’s pointless to go into a bank. Complete disappointment.

Andrew D.

I am astonished how the lack of urgency to help or assist has become a norm at the Bank of America.

We were doing a wire transfer of 70k+ and was advised to go directly to the bank to help assist. We though they would be excited to help as we utilized their services for heloc and savings. We arrived at 10 am and told us no one could assist and to come back at 2 pm, which we did. The bank manager then told us to just do it on our phones because noone was able to assist.

I need to note the place was empty and had the staff. It baffles me the lack of hospitality. We are doing a huge transaction with their company and to be told to just figure it out on our phones is unacceptable. Not even guidance.

I am appalled with this service. We will be removing all our personal and business with bank of america. We don’t select business’ by their name but by the values they stand for. Customer service is not one of them.

Lynnann A. G.

They have safety deposit boxes, financial planning, day-to-day banking.
They honor their hours and try hard to meet your needs in the best way possible. I've always found them to be professional and sincere.
The parking lot is gated but they validate.

Fredy R.

I was cashing a check, which I previously cashed a week before from the company I work for. At this branch. Got attended by the same teller who remembered me as that was the first thing she mentioned. Only to then have the manager Adrian A Flores deny me cashing my check. Same check from company, obviously different pay period, but I had the same id's and everything was the same. Except for bad management. Now i cant cash my check anywhere because they ran it through their machine which stamped the check. And the manager wrote on the back of it so now i have to wait until monday, to cash my check, todays friday SMFH 😤😡 Avoid this branch if your at the airport. Theyll just waste your time!!!

Diana C.

I have gone into this bank twice. The first time it was very difficult to get someone to help me. But was finally taken care of by a representative that took care of answering a question. I went today and asked for them to check the status of cashier's check issued. They refused to even look up the check number and insisted I needed an appointment to have it reissued or stop payment on the old one. But they said they were all booked. They did not offer available times considering my time constraint. They would not even provide a print out of the issued cashiers check and insisted i set an appointment but once again did not say what was the next available. The manager said they were busy that day but continued to walk around the bank. There was no line at the tellers and two representatives were with someone. I told her I spoke with the customer service line and they directed me to go to the bank and give my account number, and check number, to start the process. The manager responded by saying she wished the customer service would stop giving incorrect information. She redirected me to the same customer service line. I called the line they once again told me that I need to go into any BOFA branch give them the check no, amount, and my acct. number and the bank should be able to assist me. I am tired of going in circles. After 15 + years, I will be banking elsewhere.

Ava Y.

The worst center! The lady at front desk is very disrespectful!
The guy called Richardo refused helping me because I said I am in rush!!!!! He said he is uncomfortable and left his room so not helping me!!!!!!
None of the staffs working no one helps!
I had to wait more than an hour just to reset my PIN!

Janeth B.

They send all their tellers at lunch at the same time. NO SENSE OF URGENCY. just slowest location. They blame it on low stuff but they need learn to work their employees everywhere. DO BETTER OR JUST STAY CLOSED!!!

Babak Y.

I came here to cash a check. It was only for $1,500.00. The check was made out to my last name. My account is over 25 years old and never been overdrawn. I have 2 other bofa checking accounts with balances of over 100k and I have two credit card accounts with bofa. They didn’t cash my check and wasted my time. I cash checks made out to my last name for much higher amounts all the time and I’ve never had a problem before. TERRIBLE CUSTOMER SERVICE!!!