Booth's Corner Shoe Store - Garnet Valley, Pennsylvania

Rob C.

Beware of the new ownership. Terry the owner has been getting complaints about inappropriate behavior with very young children. Just saw a post on Nextdoor where he called a 3 year olds ponytail a “handlebar” and got physical with the mom when she confronted him and slapped her phone when she tried recording him. I only feel compelled to leave this review because of that post and seeing the other concerned post on here. We took our daughter who was 2 at the time to look at shoes as I have been coming to Booth’s Corners my whole life and have bought several shoes from the previous owners. Terry made it very clear he was the best shoe salesman from here to Philly where he used to own a shop and insisted on measuring our daughters bare feet. She was still in the “stranger danger” phase and was clearly uncomfortable and he proceeded to touch her face and make the situation uncomfortable. We bought the shoes but had to make it very clear we didn’t want to buy more despite his pressuring. We thought the incident was innocent but now seeing more concerning posts want to make sure people are on alert when dealing with this man.

Michael N.

After 30+ years of purchasing work boots from this store, for the sole purpose of supporting local brick and mortar businesses, I won't be returning. The new owner, Terry, needs to learn what customer service is because he doesn't have a clue. After purchasing a new pair of boots in June, I realized I was dealing with a manufacturer defect in one of the boots. I revisited the store on August 4 to return/exchange. Terry stated he'd have to get credit from the sales rep prior to giving me a new a new pair of boots. Odd, most stores will just make it right for the customer and deal with the reps on their own accord. I called for a follow-up every week looking for an update. Finally, he says in September that the rep got him credit, so I could get the replacement. I return to the store that week only to find out that they're out of stock... I ask about turn around time and I'm told 4-6 weeks after they order them... why would you have me return to the store to replace a product that you didn't have? I followed up again yesterday, October 8, and Terry says they're in stock. I drive back to the store, mind you, I live 30+ minutes away, only to be told that he was confused and thoought I needed soft toe vs steel toe... not what I had originally purchased or attempted to exchange. Again it'll be another 2 weeks. Are you serious? I do construction, I need the product that I've already paid for. At that point, I asked for a refund as I was just not willing to wait any longer or deal with the terrible customer service. No verbal response, I'm just refunded. I to to still be pleasant and tell Terry to have a nice day, to which he responds by saying "alright" .... you're joking, right? No apology, no owning of the issue, no making things right, not even a, have a nice day. Kick rocks. I won't be back.

Christopher J.

We go to booths every weekend for years and years and love to bring our girls.

The “new” owner of this store just got into a verbal altercation with us and put his hands on my wife when we tried to pick up a pair of shoes for our 4 year old and 2 year old who were with us. He was persistent that he used to own an orthopedic shoe store in south Philly and wanted to measure my daughter’s feet “the old fashioned way.” After the 3rd declination, he grabbed the shoes saying “I’m so sick of parents not letting me measure their kids feet.”

He told us to leave after attenpting to select a single pair of shoes because we wouldn’t let him touch my children’s feet. Be cautious.

H B.

Old school shoe store. Whether you agree with their methods or not it’s refreshing to get that old school treatment. They have great sneakers as well. Literally saved my feet.

Matthew B.

Terry is wonderful. He gives back to the community in so many ways. His shoe prices are hard to beat and his knowledge of the subject is unmatched. The quality is very good and the sales are amazing. I really would stop here first before checking out the big box stores.

Lanna S.

The staff here is super knowledgeable and seems to be friendly - but only if they think they’re making a sale. We stopped in because my mother-in-law is visiting and my son is so close to walking on his own, so she wanted to look at shoes for him. Because he is so young, we were unsure of their size so the owner Terry came over to help us figure that out.

He was extremely helpful with the sizing, but the second my husband said he’d like to wait on making a purchase for the time being Terry turned rude and condescending. In trying to diffuse the situation, I asked his name so I could thank him for his help and let him know we would definitely return when the time came. Unfortunately that is likely no longer the case, as after I thanked him he made it a point to clarify that he is the owner so there’s no point in making any kind of complaint (which was initially never my intention).

Again, they are super knowledgeable if you’re looking for help with anything. Just make sure you’re committed to spending money there if you’re going to ask for their help. The whole interaction was completely soured by the unnecessary aggression.

Imran B.

Great selection of work boots. Small family owned business.

simpson C.