Dr. Martens

Came in today to do an exchange because my boots were only a couple months old and the zipper broke. The manager Michelle was very helpful and kind. Make sure to bring in the box and a receipt if something goes wrong with your shoes. For warranty purposes. They have plenty of options and the staff here are very pleasant to interact with.

I tried on a few boots and I was assured that they would break in and be the right size. They turned out to be too small and they aren't returnable because I wore them. I love the way my boots look but I can't wear them.

The manager I believe their name was Scott was super amazing!! Everyone who was working December 22nd after 6 pm were the nicest people in the world. Would come again. Came shopping for myself and the customer service was so amazing my boyfriend wants to come back for his own pair !

I went here to get my first pair of docs, and Prestley was so amazing with helping me find my size and style! She went through it all because I was worried about the fit and breaking it in. She told me about the balm too in case I needed it. Prestley went above and beyond in customer service, and I’ll definitely be coming back again!!

Scottie was awesome at helping us pick out some boots. He gave us a lot of insight on how the break-in process is like, the differences in the type of leather, and how the width of the shoe differs between different styles. I have two pairs of Docs which I purchased online, but from now on I’ll be making the trip to this location since the service was so good! Thanks Scottie!

Michelle is amazing. She walked us through finding the size we needed on line. No benefit to her. Just plain old wonderful customer service.

I went in today to purchase a pair of boots and Presley helped me find the perfect pair that fit like a glove! They were extremely helpful, pleasant, just a complete treasure! I would definitely recommend getting all of your docs from them. You won’t be disappointed!! I’m a very happy customer.

Terrible customer service. Went to try on a pair of boots on a sunny day and I did not have my own socks. They were out of booties and wanted me to try on boots with my bare feet. Doesn’t make any sense. So I bought a pair of their socks to try on the boots. They are terrible socks and I wanted to return them and they said I couldn’t because I had worn them. How does that make any sense? Yet they’d let me try the boots on with my bare feet. Terrible!!