Franks Wide Shoes - Spokane, Washington

Nichol D.

I absolutely love this store. There may not be the selection of big box stores, but this store is amazing. Great, quality shoes and an even better staff. The woman that helped me today was so kind and absolutely hilarious. She went above and beyond to help not only me, but the entire crowd in the store all at once, and with a smile on her face. She did it well and with a ton of knowledge and humor that made me just want to hangout. I'll absolutely be back every time I'm in Spokane.

The woman there made me want to be friends with her, plus, how cute are these?! I can't recommend this store enough.

Veronica L. G.

Due to having arthritis and previously experiencing discomfort from swelling and ankle pain while wearing the shoes I purchased in the past, I decided to visit Franks Wide Shoes with the hope of finding a comfortable pair of shoes that I could wear without pain.

I must express my sincere gratitude to Teresa for her exceptional assistance. The shoes she recommended provided immediate comfort, so much so that I couldn't resist wearing them right out of the store after making the purchase.

It was evident that Teresa genuinely enjoys her work and takes great pleasure in helping individuals like myself who prioritize comfort when selecting footwear.

Catherine B.

I read the reviews and called the store just to find out if I could get a measurement for my right foot and when I asked various questions the lady who answered told me I was being mean. I have a club foot and I asked if they could just let me put my foot down and get measured maybe just front to back and width from across my foot and she got agitated because she said they don't use the old fashioned machine. But she was Very agitated when I asked could you just outline my foot so I could find out if it's closer to a size 9. She fell apart and it felt bad the way she acted as if I was yelling at her. I was calm and collected and I think she has a bad attitude - she just did Not want to help. Period.

Google U.

They are helpful but wait for service can be very long when it's busy.

My review would have been 3 stars for the above reasons, but here's the clincher for 2 stars:

They had said that people buying shoes online will put them out of business.

First of all, they should put the blame where it belongs - with their suppliers, who also sell directly to consumers online.

And second, I believe their punitive return policies will put them out of business.

There is a restocking fee for shoe returns within one week and not at all on socks. They will waive the restocking fee and give you store credit.

Then, it's so old school with everything a huge paper trail mess. The whole process would be so much simpler and easier if it was computerized.

I will most likely take the loss on my store credit because I don't want to go back there and be in the same boat of them holding onto my money if I can't find something that works for me there. I need to walk around my house for at least a day in new shoes to see if they will truly work for me.

Alice E.

I have rheumatoid arthritis in my toes. Carmella was amazing and went above and beyond to help me find the right shoes! She provides excellent customer service and really cares about her customers. Frank’s Wide Shoes IS my only “go to” store for shoes.

Terri B.

Excellent customer service!! They have a huge selection of all types & sizes of shoes!! I can't imagine what more than they could do to improve there services. They are perfect.

Gaia M.

Great customer service! I went in with a lot of questions but Carmella was very kind and patient.

Taylor H.

Excellent service!