IBJI OrthoAccess Immediate Care - Morton Grove - Morton Grove, Illinois

M S.

Amazing staff. Sooo kind and courteous. They were able to get me in as a walk in within 30 mins and X-rays. The front desk is amazing and the MRI scheduling team went above and beyond. I’m so happy a place like this exists

S C.

I went to this urgent care after an injury to my knee while attempting to get off of an airplane for which I had been sitting for a long time on a flight and it seemingly dislocated when I attempted to stand in a twisted position. It was very unstable, could hardly place weight on it- hobbled terribly getting off the plane then had to get help to walk. My husband took me to IBJ in MG as they were near the airport. The doc did an xray- said my knee was great! I have a 20 year old knee ( I’m turning 50) .. Great I thought- but it’s totally unstable. No further testing except resisted flex/ext knee strength. No special tests for ACL or other ligaments ( these tests take seconds) I was told I had experienced a patellar dislocation and was referred to someone they recommended- I reassured the doc that nothing occurred to my kneecap. He sort of dismissed that told me to follow up with once of his associates. He then proceeded to tell me that their office is only for urgent matters… as if to say I should not have sought service there. They did give me a sleeve brace which improved stability- I was at least happy for that. When my husband and I got to the front, I told the lady who the doc referred me too to see if they had business cards and the next question she asked me was “what is my insurance because those docs only accept certain insurances” ..it was like I was being judged and again didn’t belong seeking care there. I ended up going to Northwestern Medicine for further care as I also knew it wasn’t my patella at all. My knee -had completely dislocated - shifted and translated in a way a knee should not .. it then went back.. when I got home I followed up and chose Northwestern Medicine ortho and turns out I sustained a complete ACL tear. I decided to stay with the healthcare system that diagnosed me correctly. - I am a pediatric physical therapist- the care at IBJ in Morton Grove was substandard for the complaint and no one should be made to feel inferior in their care. I was taken seriously at Northwestern, they did a variety of tests and they requested a stat MRI.

Cynthia I. C.

Good luck at this facility. There are some great doctors, but trying to get to them is another matter entirely. Front desk staff varies between polite and rude, wait time varies between minutes and hours. Telephone access to some physicians is excellent, others just want you to make an appointment in six months. My family has seen 7 different doctors at this facility. One doctor threw my chart on the desk and said " see someone else," another is always fantastic. Administrative customer service is usually poor.

Laura K.

I came here after my knee locked up on me and I couldn't right it myself after a few hours. I was seen by Dr. Raab who was friendly but seemed to rush me in and out of his exam room and dismissed my injury. He saw that I had no range of motion but because the x-rays didn't show anything, he deemed it "patellofemoral syndrome" and specifically said "I don't think it's the meniscus" and that an MRI wasn't necessary. He said he wasn't going to prescribe me any painkillers because he saw that I used "self pay" to pay for the office visit, and he wanted to spare me the expenses, which struck me as rather judgmental. I used "self pay" because they didn't accept my insurance, NOT because I couldn't afford it. He gave a steroid injection in my knee which he assured me would help and that with rest and ice, I'd be back on my feet in no time. Well, it took almost a full week for me to even be able to walk! I was miserable, in excruciating pain, and I left his clinic with more questions than answers. I went to my primary care doctor who recommended an MRI. The MRI showed - surprise, surprise - a meniscus tear! A few months after I was able to schedule meniscus surgery, I called Dr. Raab's office to request records of my x-rays from my visit there. They forwarded my phone call to his voicemail and I never heard a peep from him or his office (except, of course, when they sent me the $486 bill for my visit). I was extremely disappointed in my experience here and I will never, ever recommend them to anyone who wants to be treated with respect and for their concerns to be taken seriously.

Derek L.

Still awaiting surgery for my knee meniscus tear, but thus far IBJI have been extremely nice, thorough, and very transparent about the whole process. Any questions I have have been quickly and easily answered - even administrative issues due to me changing health insurance companies midway through the process they've been flexible with. Dr. Shah and his team in particular have been very nice and supportive throughout this, as well. Surgery is scheduled for next week, so I'm sure I'll leave a review at the surgery center shortly after with an update on how it went.

ROBIN D.

The IBJI immediate ortho care was the way to go when I was having pain and couldn’t walk. I arrived at about 7:00pm on Friday night and was immediately checked in by the sweetest girl. My wait time was only about 10 minutes, not even enough time to fill out paperwork. The nurse, X-ray tech and doctor were all very professional and accommodating. Way better experience than my usual urgent care facility. If needed I know where I’ll be going.

Reg A.

Due to a fall, I struck the concrete with my shoulder. I tried moving it and other that the soreness it seemed fine. Trying home remedies did not help. I went to IBJ Immediate Care and was seen in less than 10 minutes. A review by a technician, then x-rays, followed by a discussion with Dr. Tu. I was very lucky to find that I did not break anything. Dr. Tu suggested additional steps to do at home. The entire visit was completed in under 45 minutes. All aspects of my interaction with the staff was very professional and thorough. All may questions were answered and I was very happy that I went to IBJ.

Brent L.

I came to the Orthopedic Urgent Care in February. I injured my lower spine a few weeks prior and hadn't seen much improvement, so I wanted to quickly get an x-ray to see if there was a fracture to know if I needed to take more action, or if I was ok to just rest. The clinic's website states it is "a walk-in clinic designed to treat simple fractures, sprains, strains, work and sports injuries and minor auto accident injuries quickly and affordably." It does not say that you need to call ahead to see what kind of ortho doctor is in today, or else you will be told to seek treatment elsewhere. I arrived at 8:00, the waiting room was empty and no one appeared busy. The woman at the front asked what I needed to be seen for and I said I injured my tailbone and wanted to make sure I did not have a fracture. She stopped her manager who was passing by. This was the office administrator for the clinic, Mary Peters. Mary said 'We have a hip doctor in here today, you'll have to go to a spine specialist.' I said I just wanted a quick x-ray to ensure I don't have a fracture. She continued to argue, saying they wont do anything for that injury and to make an appointment with a specialist, and again reiterating that the immediate care doctor is a hip doctor. I again said I just want to ensure I don't have a fracture. Mary seemed annoyed and said I can 'be seen if I want' and walked away. If I went to a regular Immediate Care, they would have no problem taking me back, doing an x-ray, and then based on that helping me assess if I need a specialist or just need rest. A third woman, who listened to the exchange and took my ID's then said, "And you know it's a hip doctor today, right" At this point it is bizarre, the staff and the manager are really emphasizing that their immediate care doctor only does hips and that I should leave. What if I had come in for a sprained ankle? A fractured wrist? I would have been told the same thing; "we have a hip doctor today, they won't do anything for you." I had an ortho injury and was being told to not seek treatment at an ortho immediate care.

There was a state-wide mask mandate, as well as a mask policy at the clinic. When I did finally get taken back, all was fine, got an x-ray and waited in the exam room for the doctor. He comes in with his mask below his mouth. This was during the Omicron surge. He sees his patient in a mask and a face shield, and he could not be bothered to wear his mask properly and protect his patients as per state and clinic policy. I was visibly uncomfortable and as he talked he would make halfhearted attempts to pull it over his mouth, but it would immediately slip back down. I felt extremely unsafe, being in this tiny (estimating 8'x10') enclosed exam room with a man who couldn't be bothered to wear his mask during a global pandemic.

I called the office after my appointment to discuss this with the office administrator, Mary. I had not known until I called that it was Mary who had been part of the issue. She realized she acted inappropriately and apologized for both that incident and the incident with the doctor, and she said she would address the mask issue with the doctor. When discussing her actions, she said that "Patients get mad when there isn't much treatment involved" meaning that if I didn't have a fracture, I would've been told to just get some rest at home. I told her that I had said at the time I just wanted to know if I had a fracture, that it is not right to make assumptions about patients or how they will react or attempt to deny care based on how you "think" a patient will behave.

Between my experience with the staff, with whom I had to argue for the right to be seen for an orthopedic injury at an orthopedic urgent care, and being made thoroughly unsafe by a doctor who could not be bothered to wear his mask in an enclosed room during a mandate in a global pandemic, it is clear that the staff, Mary, and procedures should be reviewed internally for safety and professionalism.