Pacers & Racers Inc - New Albany, Indiana

Kristin S.

I had a fantastic experience at Pacers and Racers Inc! The team’s attention to detail, patience, and specialty knowledge truly set them apart. Jeremy was incredibly helpful, going above and beyond to help me find the perfect shoe. He took the time to understand my needs, pulling out all the stops to ensure I was completely satisfied with my choice. It’s rare to find this level of dedication and expertise.

I highly recommend Pacers and Racers for anyone looking for quality service and expert advice!

Dolly

They are very helpful here with finding the correct shoe for your foot and your walk! They check the shoe fit. I know that may sound funny but most stores don’t anymore.
They have a huge selection of Brooks, Hokyas, and Mazuno’s plus others. Even some Naot and quality flip flops. Since I found them I have a nice selection of comfortable walking shoes. ☺️

Carolyn R.

I’ve been suffering from plantar fasciitis for months so I decided to try Pacers and Racers. Their sales staff was super knowledgeable and quickly found shoes and inserts that matched my preferences. I had a pain free hike with a weighted vest the same day I bought new shoes and inserts! I’m so relieved! My only regret is not going sooner.

Bruce B.

Very nice store. The staff was helpful and friendly and had a great selection of merchandise. Yes you might pay a little more but the customer service is a win for me.

Brad W.

The at Pacers and Racers are simply awesome. Doesn’t matter if you’re buying a pair of shoes or just shoestrings, they take great care of you and give you 100% of their attention to make sure you are taken care of.

James S.

Phenomenal place. They have the most knowledgeable staff I've ever seen, take a scientific approach to sizing and choosing a shoe, and every person I've interacted with has personal experience with their products. One pair of shoes came with a good recommendation from one of the gentlemen there, as he had worn through several pairs after hundreds of miles of running. This place is truly a gem, and I've never seen a store like it before. Furthermore, I've never been disappointed with any of the shoes I've purchased here (I've been going here for at least fifteen years exclusively).

Abigail D. W.

Unbelievable customer service. Went for the first time today after my PT recommended I go to to this store to be fitted for running shoes. I was amazed at how knowledgeable, kind and patient the staff was. At one point, three people (including my awesome salesperson, Tom) were analyzing my gait to try to help me wear the right shoe for an upcoming race. I live about an hour away from this store and will drive the distance happily next time I need a new pair. This is the third running shoe store I've been to in the last month and by far the most superior in my opinion. Side note, they have a "kid area" for younger kids to hang out in while parents get fitted for shoes!! Absolutely genius, didn't have my kids with me but they would have loved it.

Kimber G.

You simply can’t beat the OUTSTANDING customer service at Pacers and Racers. You can buy shoes anywhere, but at Pacers, you are a person with unique needs and the staff aims to be sure you find the absolute right and best shoe for your needs. I have been in a few times the last month trying to get the right court shoe and training shoe for my quirky feet. I have felt heard and well cared for. Support this local business that cares about the customers and the community!