Puritan Springs Water - Lincoln, Illinois

Amanda C.

I have always had good service from Puritan. They have quality employees working for them. Our Delivery Driver Tony is the absolute best. This man comes to work with a smile and friendly demeanor even when he is having a bad day. Recently he had tragedy hit his family and yet still went to work and provided us with his best customer service attitude. Thank you Tony, we appreciate you!

ally Z.

Worst- They give you a price and end up charging more than what is supposed to be. Mark Tiller was our salesperson and did not do anything about it and never visited back when I told him what was happening.

Jennifer B.

extremely unprofessional and pushy salesman. Products are mediocre and water tastes weird. Keurig arrived used and not cleaned from the last customer who had used it. Covered in coffee grounds and mold. I never received a bill through either email or at the physical address, nor did I receive a phone call, so the salesman decided it would be best to show up at my place of residence to collect money. Not only did he show up to the house, but he came to the back door which is even more unprofessional. It was threatening to me as I just got out of the shower and was not expecting anyone. Let alone a salesman collecting money when he should’ve just called or mailed me a bill to begin with. I have since pay the bill off and asked for them to collect their things as I will no longer be using their services.

Courtnee L.

I was very excited about this company and the ease it would bring of getting water. However, after the initial drop off things have been way too difficult for what it is.

On the day my first regular delivery was supposed to take place my bottles were never picked up, so I called and left a message asking for a call back. Tammy did call me back and explain that the driver didn't finish his route, which I told her I understood but since that wasn't communicated to me I didn't leave my bottles out two days in a row, and I didn't want to be charged for another 4 bottles like my initial drop off. She assured me she would let the driver know to only leave 2 bottles.

I get home that night and there were 4 bottles on my porch. I called again and left a message, to which Tammy called back the next day and apologized for the inconvenience, and I explained that I just didn't want to be charged for something I already said I didn't need. Again, Tammy had an excuse of the truck broke down and another driver had to finish the route so he didn't know to only leave two bottles. Finally, I told Tammy that I might just cancel, and that the communication with this company was what was frustrating to me. She was very nice and apologized, and asked how they could help. Again I told her I didn't want to be charged for something I didn't ask for, and that I would let her know if I was going to be canceling by the next billing cycle.

Well, when my bill came a week later it was almost $70! I called right away and was told that I was charged for not only the empty bottles they "couldn't" pick up, but also the extra two they had to drop off. I again explained that this was the company's fault and that I should not be charged for their mishap, to which I was transferred to another lady to relay my story again. The company did refund me for the two bottles they should not have dropped off in the first place. After doing some math I had to call again to have explained to me why they did not refund the other deposits on the empty bottles they "couldn't" pick up, and was finally told it would be refunded to me when they pick them up next time.

Both in my customer service training and in past experiences I would never do something to just cut even with a disappointed customer, but rather go above and beyond to make sure they are happy and will remain a customer. I felt this was not done here at all. Although everyone I talked to was relatively nice, for how much work it was to get things squared away, and the unnecessary charges to my account I canceled and will be getting my water from Walmart.

LORRIE E.

Service last year was great... but in the last 6 months has been terrible! Not enough delivery drivers and have had 3 drivers lately. They have left my garage door open 2 times. 1 time was in middle of winter and 1 time in summer. Then this last time left it open 6 inches! Never have I ever had anyone have an issue with my garage door! I told the manager and he made it our fault... also, had 2 bottles with cracks in bottles. So came home 2x with water all over kitchen! Service and bottles need FIXED! I have been a customer for 10 years and just switched both of my accounts! Bye Puritan Springs!

Donia D.

Fantastic service from Shawn our service guy. Such a great personality, had alot of knowledge of the system, and was able to answer all our questions. Nice to have a person enter our home that we feel safe with. Thank you for the great service.

Kk's M.

I have had their service for over 15 years. They are an amazing company and their drivers always go above and beyond.

Aaron W.

Usually ok, we get the fluoridated water. Always deliver on schedule, but the recently got bought out and changed from puritan springs to nature's crystal and the water has tasted weird since that change. Were going to give them a fair try and see how it goes but of it doesnt get better then we might change.

The only other thing to mention is the bottle sometimes are delivered with disgusting lids, black, and goopy. That area is exposed to the drinking water so we have to spend a bunch of time trying to clean the bottle necks before putting them on. I posted a picture of one of the bottles recently received