Red Wing

So i switch work boot styles. From laces to pull ons.. the lady(ANNABELLE) was very helpful/ patient with me tried a few different boots . Anyway was a great experience. So I bought a pair....

When I came in this evening the employee was more concerned with the fact that the store was closing in 30 minutes than helping answer my questions. He was confrontational and made a sassy comment when I asked to exchange a product I purchased from a different store (and had an incredible experience at). I’ve always had great experiences at Red Wing stores and it’s part of why I enjoy the boots, not today. Won’t be coming back.

Dakota was attentive and walked me through the fitting process with ease. He explained everything that was involved in getting the proper fit for my boots. He then took the time to make sure that I had a good fit, offered insoles (that I did not accept), and let me know about the warranty and other options as my boots age.

Very clean and well kept store. Sales person (Larry) was attentive and never more than five feet away. Merchandise is of high quality and fairly priced. Considering two pair of winter boots. Bought two pair of sox and and was asked for phone number and name and I inquired why it was needed and Larry glared at me and tersely said it was required for the record. Clearly made him angry. I'll look somewhere else for boots.

I have two pairs of red wings and I bet they’ll last me a life time. Dakota was knowledgeable, personable and got me in & out with great customer service. Store is well kept too. Thanks again.

Larry was informative and interactive. The Irish setter boots I got have come highly recommended by many coworkers past and present. They have a 30 day guarantee which is awesome and they do free repairs. Check them out if you're in the market for new boots.

I had a disappointing experience at the Red Wing store in Arvada. I visited with a reimbursement voucher from my job and needed to return work boots I had purchased. The cashier, who had frizzy red hair, was rude and informed me that returns could not be processed because it had been 30 days, despite it only being a couple of weeks. When I tried to clarify, she responded aggressively, even shoving the shoebox towards me. Her demeanor was unprofessional and contemptuous. I have shopped at Red Wing stores for years and have always been met with professionalism and friendliness, so this encounter was especially frustrating. She stated that only the manager could handle the return, which added unnecessary stress to the situation. I was polite throughout, but this negative experience has left me reluctant to return to the store, especially if that cashier is working.

They refused to sell me a bigger size which I need for comfort just because their machine indicated a certain size