Red Wing - Roanoke, VA - Roanoke, Virginia

Noelle E.

Visited a few days ago. Angel took care of us. He was alone that day, his coworker had called out. He was very attentive, my daughter needed boots for a specific purpose he listened and measured and made specific recommendations. This was her first pair of work boots for a new job, he taught her how to lace them properly for best ankle support, even putting on a pair himself to show her the right way. We were there a long time, over an hour. He juggled multipe customers with ease and professionalism. He showed her lots of options and variety. I am not a brand loyal consumer, but I would recommend this store for the service ANY time.

Dae’lin J.

I’d like to give a special thank you to Mr. Angel for helping me find the perfect pair of boots. I truly enjoyed the entire experience at Red Wing Shoes. It was a pleasure to meet Mr. Angel.

Han L.

Very thorough explanation and great services. We took time to look through all the boots. Got to pick the best one!! Thank you so much for helping us making up the decision!

Randy T.

This store just lost a loyal customer! I will never buy another pair of boots here again! Got a pair of boots from them the soles started to all off they said that I could bring them and exchange them so I drove the hour to do so and was going to do the exchange and the guy wanted me to pay extra for a cheaper pair of boots. Not my fault the manufacturer made a boo boo and forgot to glue the soles the correct way. Very poor customer service at this store. The guy Hunter was no help at all. I’ll never return to this location next year when I get boots I’ll just make the 1.5 hour trip to the West Virginia location.

Justin B.

I got my first pair of Redwings lately, the King Toe ADC 3516 is what spoke to me after being fitted at the store and trying many kinds. The experience was unlike any shoe shop I've been to. It was clean and the staff was helpful.

As far as the boots-
The sales associate warned me that folks didn't tend to care too much for the Metalarsal Gaurd or the weight, I thought it was an odd complaint.

I took the boot in my hands and bent it, I can no longer feel the guard and the weight is worth the safety to me. I do HVAC for a living in a hot climate where some of my coworkers wear vans. The boot is still very comfortable and much more protective than the former.
If you're not man enough to handle the weight, pick another boot, if you're complaining about the guard, bend it. These boots are super comfortable even in thick socks. I picked up the anti fatigue insoles to help with the weight too since im heavy heeled. Boots are meant to be bent, just like your foot, its breaking it in. You're not gonna hurt it.

Greg S.

Hats off to Hunter for being incredibly informative and helpful when it came to finding the right work boots. The foot scan was a game-changer, and Hunter's expertise in providing the perfect arch support soles was truly impressive. I'm looking forward to returning to this location, as the outstanding customer service has won me over. Well done, Hunter! Your service is truly exceptional.

Brian B.

Very helpful place. They aren't cheap but you always get what you pay for. I got the scan for the insoles really cool technology

Sherri D.

We went inside looking for a good pair of boots. We left without them.... But! We returned a couple days later to pick them up after having them stretched out some. It was the best customer service. Not sure of the young mans name but he's been there for 3 years and he was able to stretch the boots out for us, and provide some insight on some great socks! Went back and a lady was there who gave info about insoles. Nice people willing to help and did not mind one bit touching a dirty boot, shoe, or sock! Great people here. For real! Will def go back and def recommend them! If you need some good work boots, go here! Thanks again guys!