Red Wing - West Melbourne, FL - West Melbourne, Florida

Thomas Moyer

I bought a pair of boots and they fit fine, but they were not slip resistant enough so I returned them. The return was easy enough, but the sales associate that sold me the replacement pair seemed very eager to get me out of the store as quickly as possible. I asked for a boot in a specific size and he went to the back to get them. When he returned he handed me the boots outside of the box for me to try on. At this point I was feeling extremely uncomfortable and just wanted to get the boots and leave
I tried them on and they felt fine, a bit off, but I figured that they would break in and fit in a similar way to the pair that I had just returned.

However, after wearing them for a few days, I started to get weird pains in my little toe that I hadn't had before. It felt like a pinched nerve. I bought a new pair of insoles and chalked it up to the boots being new. It never really got better and I finally figured out what was causing it.

When the sales person got the boots from the back, he purposely obscured the lable on the box, and went so far as to not let me take the box with me, and in my anxiousness to leave, I didn't check the size of the boots. I paid $300 for a pair of boots that are a size too big, hurt my feet, and are probably going to do permanent damage to my feet because I was made to feel uncomfortable while shopping for a pair of work boots, and I know I should have checked them and not left the store until I was completely satisfied, but as a person with severe social anxiety, I felt like I was inconveniencing the sales person so I had to leave as soon as possible.

Overall I would give the boots themselves a much higher rating (if they fit), but I would recommend avoiding the store itself if possible

ig243

Went it this past Monday to exchange a pair of boots I bought last week. Associate working was questioning me as if I had done something to the boots although I had the receipt and the boots were literally brand new. Kept saying it was weird I was asking for a bigger size and giving me a hard time for what reason?
When I bought them last week I was in a rush and didn’t try them on. I figured since it was the same size and style boot it was going to be fine until I went to put them on for work and they felt tight. Yes, I know boots need to be broken in but it was just simply small on my feet. Not going to wear something uncomfortable at work and waste $260 on some boots that will hurt my feet. Ever heard of feet growing and getting bigger
What I thought was going to be an easy exchange wasn’t.
Brunt boots next time.

Barbara Monroe

So I have had a pair of slippers I got from my mom before she passed. I loved the way they fit and feel on my feet. Plus one of the last things I got from mom so extra special to me. Needless to say after almost 10 years they need replaced. I literally wore the soles off off them. Went to get new ones and was shocked to find out they have been discontinued any only had smalls left in stock. Thankfully I had called the store and talked to Brad. He not only went out of his way to help me get what I needed in the size I needed from another store that still had some in stock in my size. He saved my Christmas as my husband had offered to buy me a new pair. That way I can feel like my mom is still with me. So special Thank You BRAD it's rare, Nowadays for people to take the time to do what you did for me. Your efforts are truly appreciated.

andrew southwood

I had great experience! The specialist Victoria was so helpful. She performed the feet analysis and got me a great pair of steel toe shoes. I've been wearing them for two days at work now and they are perfect. Victoria should be recognized for great customer service!

David Montalvo

Had a great sales experience thanks to Coda, who was patient and technically proficient on the various shoe styles, features and warranty information. Even though I walked in there on a Saturday, 15 minutes before closing with another customer, Coda time sliced service between the other customer buying safety shoes and me seamlessly. Coda made both sales and was very cordial throughout and never seemed rushed. Professional, courteous and friendly. Thanks so much for your assistance Coda. I will refer you to all my fellow workmates looking for their safety shoes. BTW, I love my pair you recommended. Thanks again‼️

Cole Smith

They lasted 3 months before one got a hole in the tip of the toe. the warranty is hot garbage and the leather is extremely soft I'm a trim carpenter so I'm not even that hard on my boots

Update: 1 month later, the store owner never attempted to reach out to me at all. A pair of 280$ boots lasted 4 months with awful customer service ? the last picture is how they look now

Deanna Theilacker

Hands down the absolute worst customer service I have ever experienced. I had (up until two days ago purchased red wing boots (Pecos) my entire oil field career 19yrs. Not only has the quality of the boots heavily deminished but the customer service has completely went into the toliet. I for one will never again purchase any product from a red wing store at any location.

J C

Koda was the rep who took care of me. Very knowledgeable, very patient. Actually, I arrived just before closing time, yet he showed me the boots I wanted to try on. Once I decided on a pair, the inventory was off, so I was not able to make a purchase. Koda, let me know if he would follow up and let me know when I could pick up the boots. A few days later. The last time I had a pair of Red Wing boots was more/less 20 years ago. I had to pick up a pair. Super guy, Super Service.