RunWell - Edwardsville, Illinois

Nate D.

I recently decided to switch running stores, no real reason other than wanting a change. I heard a lot about RunWell and read a bunch of really good reviews, along with being the only running store in the St. Louis area to be awarded a Best Running Store 2024 award, so I gave them a try. Nice clean store, wide selection of running products, and very friendly and helpful staff. Their VIP reward program is excellent. I drive 30 minutes to get here, and well worth the trip. I definitely recommend this store for your running needs.

Dusty S.

So thankful for this store. Because of the gear, advice, and community, I have been able to become a great runner!

Whether you're walking for health or trying to compete, this is the best store for you! I travel 40 minutes every other week to get here!

Christine

Got a gift card for Christmas. Went in a few weeks ago for the first time. Wasn't impressed at all. Hardly anything in stock, not much to choose from. Staff was attentive at first, then it was just chaotic. A tower of sneaker boxes put in front of me, but no real assistance. When I finally settled on sneakers I didn't really love, of course they didn't have them in stock in my size. Had to order. Was told I'd receive them in 7-10 business days. It's been almost 3 weeks. No order# or tracking on the receipt. At this point I'm wondering if they even placed the order. I called the store (got blown off) and emailed customer service a few times. Still waiting for someone to get back to me. At this point, nearly $150 later, I wish I could cancel the order and go to the New Balance store, which I prefer. Never had any issues there with service or sneakers.

Update: I called the store again. Apparently either FedEx or UPS lost the box. It's still unclear. I was going to find that out eventually, I guess? No tracking info obviously. So I just went ahead and canceled the order. Never again lol. 🙄

**ANOTHER UPDATE: Since writing this review, the shoes showed up at the store. They called to let me know and I went to pick them up today. The owner who responded to this comment, was very nice and gracious. She assisted me personally, and overcompensated to make good on the negative experience I had. I was very appreciative of that and have changed the star rating on this review. Unfortunately, the Altra shoes I received didn't work out. I wore them out of the store, and within a few minutes they were killing my feet. I couldn't wait to get home and take them off. After a few short errands after leaving Runwell, the backs of my ankles were raw. That has never happened to me with sneakers before. So, the search for decent sneakers continues.

Mike B.

Went into the store to look for a really good pair of walking shoes and I came out educated on what i should look for in a pair of walking shoes. They measured my feet and next the young lady brought me several styles of sneakers to try on. I decided to forego buying a pair of shoes that day, but I will definitely be going there to purchase a pair of walking shoes. She was very helpful and took about 30 minutes of her time with even though I didn't purchase a pair of shoes. The young lady who was working with me was so friendly and helpful. She was very knowledgeable.

UPDATE***
Went back to the store in May 2024 and received the same personalized service I received the first time I visited. Yak was the gentleman who assisted me this visit. Provided 3 different brands of shoes which i was able to try on and walk up and down the sidewalk outside the store. I bought a pair Brooks sneakers and i love them. My feet used to hurt but no longer do. These shoes are so supportive and i am glad that Yak was able to help me find the right shoes.

Brian &. N. L.

This place.
L.o.v.e. it!
I am a huge fan of Hokas because I am on my feet a lot. I came into town and took my parents here. None of us are runners. But my parents needed shoes that had good support.
We walked in and were greeted instantly.
We had to wait a few minutes because everyone was working with other customers. We took the time to look around and see what they had to offer.
Jen came over and asked what they were looking for and then did a foot analysis so they could assess and see exactly what was needed. Jen was super professional the whole time. My mom found a pair of Hokas that they had in stock. Jen did bring out other types of shoes for my dad , but he was sold on the support that the Hokas had to offer. My dad found a pair of Hokas but wanted a different color. Jen offered shipping, and that was an easy peasy process.
The store has a great variety, and you don't have to be a runner or track star to walk in here.

Spencer B.

Best place to grab running shoes. I also told them that I stand all day on concrete and asked if they could help, and they set me up with the best shoes I could ask for so my feet and legs aren't screaming at me by the end of the day.

Tyler F.

Exemplary customer service. I didn’t have a single idea what I wanted out of a shoe before I came into this store. The sales people are great and evaluate your movement down to a science, explaining it simply so you can use that knowledge to make the proper selection. I had been buying too big of shoes for years not knowing that I needed a wide shoe instead of a size up.

These are truly sincere salespeople and they will take their time to show you everything you need to know, and will not rush you. I am personally not a runner but would recommend this shop to anybody who seeks comfort and confidence when buying the right shoe. Thank you again, I’ve never been this satisfied with a shoe purchase before

**Additionally, this store does offer a great student discount

jen T.

Just purchased my 2nd pair of shoes from Run Well. The staff knows EVERYTHING about every brand. They ask the right questions that ensure you go home with the right shoes. It’s so nice to get great service and advice without having to drive to “the big city”. We are fortunate to have Run Well and their excellent selection in our town.