Shelley ACE Hardware - Shelley, Idaho

Alex H.

I will only shop this Ace. Knowledgeable staff. Product availability are next to none. Other Ace hardware stores in idaho falls are a joke. Especially the one next to Albertsons.

Tony W.

🌟🌟🌟🌟🌟

Ace Hardware in Shelley is outstanding! The employees are incredibly friendly and consistently go above and beyond to help customers. The store is always clean and well-stocked. If they don't have what you need, they make sure to find it for you. It's a pleasure shopping here every time. Highly recommend!

Dale M.

I came here to get something, and they had some items on clearance. I got a basket full of items. When I checked out I asked the cashier to keep an eye on the items as they rang up because I had gotten some clearance items here a couple weeks earlier and there were quite a few of the items that were marked on clearance that did not ring up at the clearance price. We'll needless to say she didn't keep an eye on the register as she seemed to be overwhelmed but such a large order. I had to keep an eye on the little credit card display to see if they rang up correctly. I caught a LOT, but it was difficult because that display was about 3 items behind where she was ringing. She acted perterbed when she had to go back and find the ones that rang up wrong. I shouldn't have had to do for her what I had asked her to do. But there was about 5 to 10% that snuck through at the wrong price while I was unloading the basket. I was not happy when I got home to find that. The items I got were 90% off, so I got charged 90% more than I should have on those items. It's probably about $100.

As I reviewed the receipt, I was upset. It was over 3 weeks ago, and I am only now posting my review because I wanted to be fair and not leave an angry review. One thing that upsets me is being charged the wrong price.

My experience a couple of weeks earlier was not bad at all. The guy who checked me out was very careful and caught all of the pricing errors in the clearance items.

Ace hardware is an overpriced, convenience hardware store to start with. You know that going in, but it's a whole new ball game when you're charged regular prices for clearance items.

This is my experience, the other times that I have been in have been expensive but good. Hopefully your experience is different.

I will withhold recommending or not recommending at this time.

Jacob S.

Came in about 10 minutes before close. I was trying to be quick, but looking for something very specific. The employees were very helpful and found exactly what I was looking for. They also didn’t rush anyone out at close. Great experience overall

james M.

It's an ace hardware. High prices, minimum wage attitude employees. Our experience with the physical location was good, but when we asked a worker about the location of items (master link and propane) the employee didn't know what the items were. Additionally the cashier couldn't figure out how to put our coupon in to her system, sort of snarky about it as well. All in all the drop in quality of this ace is the same as the rest.

Linda C.

Called about vacuum parts Was disconnected and had to call back. I feel store associates should be familiar with all their merchandise. When I was trained at a store I was responsible for knowing the merchandise. But what wasn't great was his reluctant response, "well I'll have to check" sorry 😔 to put you out guy!

John S.

Great small town hardware store. I'm often surprised by what they have. Friendly and knowledgeable customer service, their employees are always helpful and very courteous. They've often had creative solutions and helpful advice for unique problems I've had with renovating my old home. I hope they add a lumber yard one of these days!

Ryan's R.

We couldn't find a tool box that we were looking for in Idaho falls so we went online and found that they did have them in Shelley. We ordered it online and it was ready for in store pickup in minutes. I went in, let them know what I was there for. They quickly retrieved the item and loaded it into my vehicle.