SNIPES - Cicero, Illinois

pilar P.

Esta tienda tiene mal servicio fuimos con mi novio a realizar una devolución de zapatos y nos negaron la devolución indicando que los zapatos estaban sucios cuando nunca fueron utilizados ya que me quedaron grandísimos …y que muchos usuarios se los miden se llevaban en su caja con bolsa todo en perfecto estado desde que llegamos nos presto un mal servicio..quisimos comprar los que queríamos con el dinero y tampoco quizo dejarlos comprar nos sacaron de la tienda luego fuimos a otra tienda no hubo ningún inconveniente nos realizaron el cambio y fue una buena atención. tomen fotos antes de llevarlos el manager es súper grosero .. no fue buena la experiencia,, saludos

Alexis A.

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LaZaZa ?.

I recently had a great experience at Snipes and I wanted to share it in a Google review. The service I received was top-notch - they were fast and efficient. I was particularly impressed because they had the Jordan 5s Lucky Green, which I had been searching for and couldn't find in any other store. As a self-proclaimed sneaker queen, finding these dope kicks was a must for me. In fact, I'm so passionate about sneakers that I even host a sneakerhead podcast. I highly recommend Snipes for all sneaker enthusiasts out there!

tiffany M.

The customer service at this store is rude and they are steal form the cx I returned and pair of shoes that was to small for a new pair they give me a box with one shoes and it was the wrong size on the box not the one that I need stay very clear this store

Salma L.

My mom decided to go and shop at this store and was greeted at the cashier by a very rude and arrogant young woman. This happened 7/16/2023 at around 4PM, a male manager was present and witnessed the disrespect yet did NOTHING!!!

The cashier told my mom about the refund policy during the checkout which my mom responded “okay”. The cashier decided it was ok to throw fu*k words under breath as my mom’s English isn’t that great, assuming she wouldn’t understand. The manager standing a cash register away just stood and did not intervene while she continued to curse at my mother. My mom proceeded to ask another associate how she could place a complaint to which the manager responded to look at her receipt and follow the instructions on there. No apology was given! My mom asked for her name as the person on the cashier was not wearing a name tag and the receipt displayed another associates name, the manager decided it was a good idea to make up 2 different names “Brenda” then changed it to “Suzy or Suzanne”. I doubt either one is correct.

Disgusting attitude and zero customer service. If people are having a bad day then they should know how to handle their moods while at work with customers who have no fault. Managers need to learn how to manage and intervene in their store locations.

MARC B.

Manager named "Chris" horrible customer service it's more like talking to a street dealer instead of a professional of any level. I'm not sure but I'd say they have a felony conviction work hire program because the sales people are also rude and seems the manager is leading by example.

Alex S.

nice workers and very helpful went out of their way to tell me a customer returned a pair of shoes i wanted . always a good environment

Andrew R.

They shoes fake asl