Stop'n Out Shoe Repair - Gurnee, Illinois

Lovessa G.

Have been coming here since 2000! Terrific service! Pure determination sometimes I give the impossible of projects. And this husband and wife team always come through! Don't hesitate to bring your shoes rollerblades snow boots you name it he's fixed it

Logan R.

The best! I have been coming here for 10 years! They never disappoint!

Yolanda N.

I have used them several times and have been given quality service. Did a drop off today of some pink sandals where the bling ankle strap was to long to secure on my ankle and looking forward to seeing if what I need to be done is doable and still looks good. Will update with before and after photos once I pick them up.

L S.

I cannot recommend for dress alterations. I brought a brand new dress in to have the length shortened. The new dress came back with a snag in the front, uneven hem line and strong odor of food. When I asked the woman about the snag, she denied it and indicated there was nothing she could do to fix it. So disappointing! It is really challenging to find a good place for simple alterations.

Joseph O.

I have mixed opinions about the shoe / boot repair work. As to the actual work done, it was good. The interactions needed to get the work done, was below par of what you would expect for being charged premium dollar for repair work. e.g. promised deadlines being exceeded and a evident lack of concern that this might be inconvenient, again that being said, when I made it clear this was unacceptable they meet the challenge and all was well. However, when visiting again at a later time, I was so put off with the attitude of the staff I encountered I decided its just not worth it. I'd rather travel 35 miles and deal with down-town Chicago where I know with great confidence I will get good work done and within the same day and at one half to three quarters of the price charged here.

凍った

The man who owns the shop quoted me for something and then ended up charging me double when I went to pick it up. I figured I'd give them another shot so I went to them again about half a year later. He sewed a patch on crooked and when I requested for him to fix it he began to argue with me in a rude manner. He ended up fixing it, but the entire time he was acting very rude and giving me an attitude. As I was waiting for him to finish, another customer came in with a question and he was also very rude to her as well.

If he changed his attitude and business practices I would give this place a higher rating, but until then I'd say stay away if you value being treated in a respectful manner.

Victor M.

Had two pair of boots repaired and put them though the test ...put 13000 steps on them at Reinessance Fair and the repairs held up great no issues outstanding and awesome...first repair...first rate cobbler..great repair!!!!

Felice Z.

Absolutely the worst experience ever. He first told me he would fix a pair of booties for 25.00. then it ended up being 25.00 per shoe. My fringe boots that he claimed he cleaned look dirtier then before. And my Gucci purse has a stain. The guy who owns this place overcharges and is nasty. He was rude and quite obscene. His work is sub par. He promised a refund but never did it. DONT GO HERE