The Bike Shop in Ottawa - Ottawa, Illinois

El "The Bike Shop in Ottawa" es una tienda de bicicletas ubicada en la dirección 1313 Chestnut St, Ottawa, IL 61350, Estados Unidos. Esta pequeña empresa ofrece una amplia variedad de servicios y productos relacionados con las bicicletas, siendo su especialidad la venta de bicicletas en general.

Uno de los aspectos destacados de esta tienda es que permite a los clientes comprar en tienda, así como recibir entrega a domicilio, incluso el mismo día de la compra. Esto ofrece una gran comodidad para aquellos que buscan adquirir una bicicleta de inmediato.

Además de su servicio de venta, The Bike Shop in Ottawa también ofrece asistencia en otros idiomas, lo que facilita la comunicación con clientes de diferentes orígenes. La tienda dispone de aparcamiento adaptado para sillas de ruedas, asegurando una accesibilidad adecuada para todos los clientes.

En cuanto a las opiniones, esta empresa tiene 17 valoraciones según Google My Business, con una media de opinión de 2.8/5. Esto sugiere que, aunque hay clientes satisfechos, también hay algunas quejas o recomendaciones para mejorar.

👍 Opiniones de The Bike Shop in Ottawa

Houston R.

1/5

The old man is robbing ppl for there money. I payed over 200 bucks there. And like 2 months down the road my step sons bike started messing up again samething. The old man tired to call the cops and tired to steal my other bike from me.

Edi G.

1/5

The people who run this business are not professional in any way ! Extremely RUDE! We took him 2 bikes and talked multiple times through email about what to fix. 3 weeks later, we got the call, the bikes were done, got there, and only 1 was fixed. He did work that we did not ask for, and the other bike was not even touched .the bill was over 210$ & he charged us 145$ in labor plus added tax to his labor charge .
PSA: HE CHARGES 60$-70$ an hour......
He also threatened to call the cops on us bc we asked questions & told him he should be honest upfront and disclose prices & rates
DO NOT RECOMMEND THIS PLACE
BETTER OFF FIXING IT YOURSELF

Megan C.

5/5

I bought my bike from here, and I found the owners to be very helpful and courteous every time I visited. I like that they explain in detail whatever work was done on my bike.

Jennifer K.

5/5

Had a great experience renting bikes here. My grandson is not a super experienced rider just yet but he was fitted on a great bike that he was able to handle well enough. My bike was comfortable and in great shape as well. We appreciated the care that the owner took to make sure our rental bikes/helmets were in tip top shape and suited to us and our needs. The shop is right by the I&M Canal Trail which was very convenient and an easy, beautiful ride.

Travis E.

5/5

We rented bikes to ride the I&M towpath. The couple that runs the store are very helpful, we tried several bikes to get ones we were comfortable on. We rode 30 miles on the towpath, and it was still cheaper than any other shop within 30 miles. The rental fleet is Raleigh bikes, the two we got were in great shape, shifted smooth, and the brakes worked well. We were offered hybrid and MTB options

Chris J.

5/5

I'm traveling across the country on a recumbent trike and my chain was slipping badly. Not knowing anything about bike repairs, he could've charged me an arm and a leg, but instead he fixed it quickly and only charged me $26. They both gave me valuable trail reroute/alt directions as well as allowed me to charge all my devices while I was there. It felt more like I was hanging out with family from the East coast rather than just having my bike fixed. Very appreciative for all they did for me!

laura O.

1/5

Ordered a folding bike online….
Tire over inflated and out of the rim
Brought it in to fix; said he’d keep it and call later, never called, whole day passed and never heard anything.
I called repeatedly and emailed.
Now it’s next day…
He called and told me “it’s fixed and ready”
. Get there to find out he could not, did not put tire back on bike properly and now it’s scraping and not spinning properly, was NOT like that when I brought it in! He told me to take it to a bike shop to get it properly adjusted….ummm thought I was in a bike shop, this is what I brought it in for, to fix tire, got it back worse than when I brought it in; had it 24 hours!
Also got asked where I live, overtalked with gibberish and a lecture on why I should have bought from a bike store in the first place.
You advertise repairs, don’t offer to do work you don’t want or can’t do…he made such a point to tell me they close at 6pm, he still had 4 more hours in that case to fix it properly, but returned it n told me take it to a bike shop!?!?!
Complete waste of time and money. Very odd man and very negative experience, would never go back

Zachary J.

1/5

Some of the worst customer service I have ever received doesn't even deserve a 1 star! Husband tried being polite but wife sat on her butt didn't even greet me and just yelled from the back room. Now wonder they are only a 3 star! If you want horrible customer service this is the place to go to!