Trek Bicycle Paramus - Paramus, New Jersey

Alejo J.

Excelente servicio, son muy amables y demuestran conocimiento del producto, fue una experiencia muy agradable y ademas tienen excelentes precios, amo la tienda Trek de Paramus NJ

Gino D.

Big shout to Offir and the team at Trek in Paramus. I purchased a bike there a few days ago and he helped me pick the perfect one. I'm stoked with the bike and color. I would def recommend this location if you are looking for a nice bike and great service.

Ruben H.

Of course! Here’s the final version with everything included:

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I walked into Trek and Offir was incredibly helpful from the start. He guided me through finding the perfect bike, recommended the right accessories, and made sure I got the best possible price and fit for my needs. He was extremely professional, knowledgeable, and made the whole experience smooth and enjoyable. The entire team also provides great bike repair service—fast, reliable, and top quality. Highly recommended—some of the best out there!

Matthew R.

Trek Paramus staff was extremely helpful as my son was looking for a new bike. I called first before I went and spoke to Mike who helped us when we arrived. He was extremely knowledgeable, patient and friendly. My son was a bit indecisive and let him try multiple bikes, showed multiple colors and even let him try a few helmets and look at himself in a mirror to pick his favorite style and color. The mechanic there, I didn’t catch his name, was helpful as well and even gave my son a tshirt. All in all quality product from a great staff. Thanks!

Diane G.

First off, this is a review reflective of Trek corp. itself and my most recent experience in the store...After owning 2 children's Trek bikes that were absolutely solid and lasted the rigors of two boys, we decided to make the investment in another "solid" Trek for my adult son last year. The bike was used throughout the summer and intermittently the remainder of the year, with my son away at school most of the time. It was garage kept and covered. At some point, the left pedal, that originally came with the bike, basically disintegrated, metal bending and cracking, reflector section falling off. We happen to be bringing it in for the pre one year tune up and this defect was "discovered" as the tech placed the bike on the mount, stating he had "never seen" anything like this before. He then suggested it occurred with some sort of "impact", which my son denied. It was one pedal, no other damage to the bike. My son is not an aggressive rider and only travels locally, on paved streets and sidewalks. I asked the tech whether it was covered by warranty but was directed to choose another set of pedals, for purchase, with no other solution at hand. After a few busy days, I contacted Trek and was told pedals were actually warranted for 2 years, if defective. The store would need to put in a claim, with pictures, and send to Trek. Unfortunately, I had not taken pictures and a week's time had passed, but I decided to go back to the store and speak to the manager. Harrison listened to my complaint and request for compensation, as I am certain this pedal WAS DEFECTIVE and could have easily been damaged PRIOR to purchase or during the store's own installation of the pedals or placement of the bike within the store. The point being, anything could have happened WITHOUT DIRECT IMPACT. More importantly, on a $1000 bike, you EXPECT the pedals to last more than 4-5 months especially with NON CONTINUOUS use. This was not the case and I was given no alternative than to purchase another set of pedals! After speaking to Harrison, his solution was to offer me the same type of pedals, which were presumably taken off of his own newly purchased bike. But, I would have to either take the pedals off myself (basically impossible for a novice) or bring the bike in to trade off the newly installed pedals. At that point, he would offer a credit for my purchase. I asked for a credit on the purchased pedals without having to bring the bike back and he was not amenable to that. So, we are at a stalemate with a VERY unhappy customer. I just can't comprehend why the one pedal could not have been replaced or a warranty claim be instituted, especially since I asked about it!! I was lead to believe Trek was a SOLID bike, based on my past experiences with the 2 youth bikes, (money well spent), only to be sold a $1000 bike with defective pedals that didn't last a season!! I have lost faith in this company...shame on Trek and their employees that won't, (paperwork-itis) or can't find a mutually beneficial compromise!!

Vadzim K.

The best shop if you’re looking for a bike!
I found exactly what I was looking for here - or rather, they helped me find it. The customer service is truly exceptional.
Special thanks to Offir for the great consultation, helpful advice, and ongoing support!

Alex V.

Had a great experience buying my bicycle from here. Staff is friendly, knowledgeable, and courteous. The associate who helped me, Harrison, showed me several different models and sizes and gave great advice. My bike was shipped to the store and flawlessly assembled ahead of schedule. Very happy with my purchase and this Trek location.

Harry R.

Offir was my sales person and he was awesome. Friendly and knowledgeable. He let me test ride a bike and told me to take my time. Great shop with friendly service and awesome bikes. I love my Top Fuel and have had no issues. Thanks to the guys at Trek Paramus.